Custom wardrobes lack a unified standard to deal with consumer disputes without "ruler"
The Consumers Association said that due to the lack of unified national or industry standards for custom furniture services, there is less "ruler" for handling consumer disputes. Especially before accepting orders for customized furniture services, operators generally require consumers to prepay in full or pay a certain percentage of the deposit. If the parties have not agreed in detail on the important dimensions, prices, materials, etc. of the furniture before, According to the relevant requirements, the “Instruction Manual for Furniture Products†is provided to consumers. Once a consumer dispute arises, it is difficult for consumers to get the money back.
Why is it difficult to introduce industry standards? Industry analysts believe that there are many types of products for custom-made furniture companies. Each product is unique and cannot be generalized. In addition, custom-made furniture companies are very young and do not have their own industry associations, which has also caused the industry standard for custom-made furniture. " Dystocia. "
The Consumers Association therefore reminds consumers that at present, in terms of product quality supervision, the market lacks the corresponding standards and management specifications for custom furniture. Therefore, consumers need to be familiar with the relevant quality standards before customizing, and listen to the opinions of professionals. Pursuing individuality while ensuring the quality of customized furniture. Consumers should pay attention to the following principles: choose a custom company to listen to, see and understand; the contract contains drawings that should indicate the base material, color, size, etc. of the furniture; after the furniture is completed, it must be personally inspected to determine various materials Use it without error, and keep a balance for payment after inspection to ensure that there is no problem.
Wardrobes are not fast-moving consumer goods, and the average family does not change them frequently, and the one-time investment is also relatively large, so you need to be more careful when choosing.
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