This week, the Evening News reporter visited the furniture market and learned that the delivery time of various building materials and committed furniture and building materials varies greatly. So, how do consumers protect their own interests? Does the company have specific service guarantees for this?
Business reasons
Delayed delivery time
Recently, Mr. Wang, who lives at No. 1 Shahe, has encountered the problem of merchants not delivering on time. Mr. Wang bought a wedding room that he was planning to get married last year. It was originally expected that the decoration period of the wedding room would be completed by the end of July . He wanted to move into his little love nest early with his wife. However, the scheduled cabinets have been delayed in delivery. The contract was originally signed for a period of 45 days, but it has been 2 months. The goods have not come to install. I have called many times. The store has more customers to queue for various reasons. " Or " still on the way to transportation " has repeatedly delayed the delivery time. As a result, the decoration process in Mr. Wang's home could not be completed on time and smoothly.
Various brands
Delivery time has its own regulations
It is reported that our reporter visited the major stores in Chengdu respectively to investigate the delivery cycle of furniture building materials and furniture products. Like Meikailong, Fuson US home, Qingtian furniture, Sandia home, Lights global household CBD and other stores, building materials flooring products, decorative materials, furniture and more uniform product delivery time, are sent within 7 days goods. However, some brands have a warehouse in Chengdu , and they can usually deliver goods within 2 or 3 days after ordering . In addition, the delivery cycle of panel furniture varies greatly. Some brands require 15 days, and some require 30 days. Delivery of bathroom products within one week. The duration of ceramic tiles varies, some 2 to 3 days, some 15 days.
Industry precedent
Late delivery compensation promise
It is understood that “ all furniture and building materials merchants operating at Red Star Macalline must complete the delivery and installation tasks within the time stipulated in the contract, otherwise they will be liable for breach of contract, and will be charged to consumers by 3 ‰ of the payment for each day of delay. Payment of liquidated damages; after 30 days, consumers have the right to terminate the contract. "
Easyhome implement 'zero latency' service is the industry ills want to declare war, to practice integrity services. If the products sold in each store of the home are not delivered on time, the merchant will be held liable for breach of contract, and every day delayed by 6 ‰ of the payment will be paid to the consumer; the consumer has the right to terminate the contract after more than 15 days In addition to returning the consumer ’s payment, the merchant must compensate the consumer ’s liquidated damages at 30% of the payment.
Expert Tips
Choose a reputable brand
Director Jiang, the home improvement complaint station of the Chengdu Consumers Association, told reporters: Consumers should pay attention to choosing merchants with good reputation when purchasing materials such as decoration and building materials, furniture, and soft furnishings. In order to avoid delays in delivery and installation, they should Make a written agreement on the delivery period and its liability for breach of contract, and divide the responsibility for the delay when possible. When signing the contract, you must read the terms and state the delivery method and time, acceptance method and time. In the process of contract performance, pay attention to keeping the relevant documents, these are powerful guarantees to protect your legitimate rights and interests.
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