Waterproof bag water bubble bad cell phone industry help consumers get compensation

Purchase a waterproof bag to store the phone playing in the sea. As a result, the waterproof bag enters the water and the phone is damaged by the blisters. Is it the quality of the waterproof bag or is it the consumer's own fault? Whose responsibility is it? The Fujian Taidingshan Industrial and Commercial Bureau, Fuding City, Fujian Province, patiently mediated the dispute and recovered 2,500 yuan for consumers.

A few days ago, Mr. Zhou from Lishui, Zhejiang province, and his family and friends visited the Niu Lang Gang bathing beach in Fuding city. Before the launch, Mr. Zhou purchased 3 mobile phone waterproof bags at the local tourist service center store to store 3 apples. Mobile phone. After landing, Mr. Zhou discovered that the waterproof bag was inundated and the mobile phone was soaked in water. As a result, he could not boot normally. In the case of the claim without result, Mr. Zhou dialed 12315 consumer complaints and reported the case and asked the Taibeishan Chamber of Commerce and Industry for assistance.

After receiving the lawsuit, the industrial and commercial law enforcement officers immediately rushed to the scene. After investigation, it was impossible to determine whether the waterproof bag was improperly used by the consumers or whether the waterproof bag had quality defects. The law enforcement officers of the industry and commerce immediately conducted patient mediation. In the end, the parties reached an agreement and all said that they had certain responsibility for the influent water of the mobile phone. The merchant made a one-time payment of 2,500 yuan for Mr. Zhou as a mobile phone repair fee. Mr. Zhou himself repaired the mobile phone and gave up the right to continue recovering the follow-up question.

The industrial and commercial department reminds tourists that the quality of some waterproof equipment on the market is uneven, and in the 'hydrophilic' tourism projects, good care should be taken to preserve electronic products and try to keep them as safe as possible.

Release date:2014/11/20 11:45:13

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