Two months ago, Mr. Zhou signed a decoration contract with a decorative decoration company. The contract stipulated that the latex paint used for the wall should be provided by “decorative†Jia Lian, which was provided by the decoration company. But during the renovation process, Mr. Zhou discovered the decoration. The company’s “Dulux†Jilian Latex Paint has neither a production date nor a 6-digit production batch number, which raises questions about the quality of latex paint and requires the decoration company to give replacement. Mr. Zhou believes that, first, it is really It is difficult to argue that the security phone provided by Dulux Company must enter the date of manufacture and the 6-digit production lot number before it can be queried. Second, the suspected product has expired. The decoration company used the latex paint without the consent of Mr. Zhou. He also ignored his request for replacement and redoing. Mr. Zhou was very angry.
After receiving complaints from Mr. Zhou, the City Consumer Association immediately launched an investigation. City Consumers Association believes that operators should provide consumers with real information about goods or services. The unauthorized use of products with problematic controversy without the consent of consumers has infringed the right of consumers to know. Eventually, after mediation by the City Consumer Association, the person in charge of the decoration company stated that it would immediately replace it with the customer’s request.
City Consumers Association to remind consumers that home decoration must first choose a qualified certificate, reputable home improvement enterprises; Secondly, signing a formal contract with the decoration company, must be stamped and confirmed by the company, the contract should be clear decoration materials brand, grade, price , process requirements, after-sales services, breach of contract responsibilities and other content; due to lack of professional knowledge, skills, consumers, consumers are the best choice for home improvement supervision company, if there are questions about the standards, terminology used in the contract, you can specify the home improvement Consultation company and related departments consult with each other for clear understanding and then sign the contract; In addition, the purchase of materials should select brand products with low release amount. When inspection, it is necessary to carefully inspect the contents of the packaging and label, and ask the merchant for the product certification or the inspection report of the quality inspection department. , remember not to engage in private transactions with construction workers, do not entrust individuals to buy high decorative materials and equipment; Finally, consumers should improve their self-protection awareness, strengthen the monitoring of the decoration process, such as found that the construction team, decoration materials can not be in place according to the agreement, or Finding exceptions such as shoddy, shoddy, etc. Home improvement and City Consumers Association complained to the Association for timely processing.
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