Decoration deposit can not refund the decoration deposit refund notice
Now the activities of the decoration company are in full swing. Many owners feel that the decoration company is very attractive to him when he is inspecting the decoration. However, he wants to shop around, so he usually pays a deposit, which is a quota, but the problem of late return is followed. Come here, the following questions about the decoration deposit , follow the small series to see it!
Recently, Ms. Wang reflected that she paid a deposit of 3,000 yuan to a decoration company and signed a volume agreement. After a few days, she wanted to replace the decoration company and claim the deposit, but it was rejected by the merchant. Ms. Wang said that the decoration company has not produced any plans, and did not cause any losses to them. It should be refunded. However, the decoration company insisted that the decoration deposit could not be refunded, and used discounts and other means to retain Ms. Li to continue the renovation. The woman had to choose this company. It is understood that the home industry's decoration services and product sales will involve the payment of deposits, and there are many cases of deposit disputes related to this. In response, the reporter visited industry practitioners, authorities, and legal workers to try to find a solution.
The decoration deposit advance payment is divided into "set" and "fix"
The staff of the home improvement committee said that when ordering a certain product or service, consumers must make sure that the money paid is “renovation deposit†or “revision amountâ€. If it is “depositâ€, as long as the consumer thinks that the merchant service is not satisfied At any time, the agreement can be terminated and the merchant is required to refund the money; however, if it is a “renovation depositâ€, as long as the decoration company does not default, even if the merchant service is poor, the consumer cannot terminate the agreement and recover the decoration deposit. Therefore, consumers must make a clear examination of the merchants and find out which “predetermined†prepayments are paid.
According to the lawyers of the law firm, Article 115 of the Contract Law of the People's Republic of China stipulates that the parties may, in accordance with the "Guarantee Law of the People's Republic of China", agree to pay the deposit to the other party as a guarantee for the creditor's rights. After the debtor has performed the debt, the deposit shall be refunded or recovered. If the party paying the deposit fails to perform the agreed debt, it has no right to request a refund of the deposit; if the party receiving the deposit fails to perform the agreed debt, it shall return the deposit twice. The deposit is legally unclear and non-standard. It is generally regarded as an advance payment in trial practice. It only forms a constraint on the payer, that is, the payer's guarantee to the recipient. If the recipient defaults, the original deposit can only be returned; if the paying party defaults, the recipient will refund the deposit to the compensation or liquidated damages for various reasons.
According to industry insiders, the signing of the deposit agreement guarantees that consumers can enjoy the various special promotions promoted by the merchants. If the merchants fail to fulfill the promises, the consumers can obtain double compensation; on the other hand, the agreement also binds consumers. Consumption will not be refunded if the deposit is not made. On the surface, deposits are fair to both merchants and consumers. However, due to the complexity and particularity of the home furnishing industry, the general consumer cannot fully grasp all the information about product quality and service. This kind of information is not equal, which makes the consumption misleading, makes improper choices, and consumes when there is a problem with the product. The person is in a situation where the complaint is unfavorable.
Renovation deposit "retreat" and "not refund" test sincere service
Home improvement industry insiders said that the industry has several different attitudes towards collecting deposits. One is strictly in accordance with the agreement, while the merchants are not able to unilaterally terminate the agreement while plotting the room on time. This kind of attitude is easy for the merchant to generate the idea of ​​using the deposit to “catch up†the owner; another attitude, as long as the decoration company does not work (quantity room, renderings, etc.), it can return the decoration deposit, leaving the consumer with a certain "Repent" time. Even so, due to the lag in the service experience of the home improvement industry, consumers can't feel the quality of service without paying the money. In addition, the pace of life is accelerating, and many owners do not have enough time to understand the business, which leads consumers to choose the decoration company. Still feel a little blind.
In the building materials and bathroom industry, material traders are more likely to sell in major supermarkets. At this time, the act of collecting deposits is more constrained by the store. A store staff member in the North Second Ring Road said that they require merchants to only receive deposits, and consumers can terminate the deposit agreement to withdraw money at any time. However, the person in charge said that when purchasing limited special offer products, the deposit paid will not be refunded. The reason is that consumers occupy a limited amount of special product resources, and refunding the deposit will waste other consumers' participation in the special price. However, such product promotion activities, the time left by the merchant to leave the consumer to understand the product is more limited, and it is difficult for the consumer to judge the product quality in a short time.
In response to various types of deposit disputes in the industry, industry insiders have said that in today's focus on consumer service experience, businesses should play down the role of deposits on sales, companies should come up with more quality products and sincere service to replace the deposit. The bondage of consumers and the trust of consumers. In today's consumer service experience, only companies that provide comprehensive services and excellent product quality will enable consumers to truly enjoy the voluntariness of purchase and return, and become a big brand in the industry, leading the healthy development of the entire industry.
The above is the whole content of the decoration deposit brought by Xiaobian. I believe that after reading this article, the small master has a basic understanding of the decoration deposit. If you want to know more about the decoration consultation, please click to enter the decoration process section. .
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